three customer care

2. I never received the SIM pack (who knows why), and in the meantime I changed my mind: I am not interested in the service any more, and frankly I am appalled by Three's lack of professionalism.Either intentionally or due to ineptitude they seem to be unable to cancel a contract that hasn't even started yet, because I haven't even received the SIM. We're sorry to know that you were having issues with internet. Meet increasing demands and expectations for connectivity with a robust, reliable and secure network. You are all so useless. We've tried to make the complaints process as straightforward as possible and we aim to resolve all complaints within 30 days, so get in touch using one of the methods below to register your complaint.

28/29 Sir John Rogerson's Quay, Dublin 2. Keep browsing if you’re happy with that, or see

NEVER AGAIN, WORST CUSTOMER SERVICE EVER AND VERY UNHELPFUL!!     5. I’ve spent 3 months trying to cancel my contract due to the lack of knowledge the employees have. HOW HARD IS IT TO CHECK THE INFORMATION AND TAKE THE CORRECT AMOUNT FROM MY BANK?!?! I needed to contact Three as my new SIM only contract didn't renew the next month. Or, if you prefer, pop into your local store for a chat with our team. I am on my 4th month of trying to get my money back and I have to wait another 2 weeks for answers! Mit kurzen Erläuterungen oder Links zum FAQ hilfst du den Kunden schnell weiter.

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Three always try to provide the best possible expierence to existing and potential customers. Let's check it out. VAT Registration Number IE6336982T VAT Registration Number IE6336982T Let's get started How do you explain that ? Only the latest review will count in the company's TrustScore, We'd hate to see you go, Julie. Long waiting times and nobody able to help you out, 3Uk - NO WAY - APPALLING : the worst website and customer service…, Stalling attempts to cancel contract during cooling-off. Being ignored and hung up on is outrageous behavior. And that's where the horror starts.The cancellation was accepted, I was told to return the modem once I receive the return envelope within the next few days, I was told there is nothing to pay and thank you for being with us. I keep going over my allowance. We use cookies (from us and carefully selected partners) on our site. Get in touch. ThanksBetter you improve to do a genuine business!

How do I check my price plan? I contacted them, reported the low speeds and they responded (with a lie I think) that there are works carried out etc and that it should be back to normal soon. Their customer service is AWFUL! Our presenters can show you everything you need to know. Go to VODAFONE and save yourself hours of wasted time and frustration. Enter postcode to find your nearest store. Three Ireland (Hutchison) Limited. Personal. Useful. I was dissapointed from day one with the internet speed which oscilated around 3G speeds, way beyond reasonable comfort. Absolutely sh*te network. Search. How to turn adult … Visit Three broadband; Care enquiries 0330 686 8000 ; Lines are open 9am-6pm Monday to Sunday. You should start to see a better service soon. Enter postcode to find your nearest store. I have spent in excess of 6 hours on the phone trying resolve this - numerous- "we will call you back sir" - our systems are being upgraded Sir" "what is your password and username" - a rather large GDPR breach.... All I want is a human contact at complaints or billing to cancel one contract and pay back due funds to me.... rather than being chased for payment on a contract I have now cancelled 1 direct debit for due to lack on a viable service and 4 months of over payment by me - a loyal customer. texts, and more. Keep browsing if you’re happy with that, or see Managing cookies how to manage cookies. Totally inefficient, they read from a card ( you might as well talk to a machine) argue , rude and ineffective.

Select your device to get step-by-step, support, visual guides and video tutorials. Avail of our Daily Passes, giving you 300MB of data per day and unlimited calls in selected countries. I finally got through to someone , but it sounded like he was hanging out of a train whilst escaping a raging barking dog, ridiculous. Request a call back below. The next letter I received was for a higher amount than before. How do I check my allowance? I want to know more about call charges.

    6. We do notify our customers at the end of the contract term for changes. I explained everything in detail to them and then again to Three when I called the next day.

Keep an eye on the purse strings. Managing cookies

    3. Now, I haven't received any more letters from Three, not even the one I was told to receive which is the "end of contract letter". © 2020 Trustpilot, Inc. All rights reserved. VAT Registration Number IE6336982T. Three Customer Complaints They can help you choose the perfect device by sending recommendations, pictures and videos. Find out about our international charges. Absolutely not!

Their 4G is so bad that I am not even able to order an Uber in central London! *** +44 7782 333 333; Mobile Broadband account. If you want to leave us, that’s okay, but we’ll need to have one more quick chat before you go. They don't own a single mast(! Find out everything you need to know about the latest Huawei and Google announcement. 28/29 Sir John Rogerson's Quay, Dublin 2.

We’ve included UK and International calls and texts, EU, USA and Canada

I spoke to several people (or robots, who knows!)

Three’s innovative approach will make IoT work for your business, boosting efficiency with real-time monitoring and the data to make global decisions. Three is bringing 5G to more people, more businesses and more places across Ireland than any other network.

How much will it cost me to call another country? We'd like to check this closely for you, please call us on 03333381001 between 8am - 8pm and once you're connected, we'll do our best to help with this - Salman. Hey Judith, we're extremely disappointed to hear that. The best way to talk to us is using Live Chat. Viele der Anfragen sind leicht zu beantworten. Your network is very slow in comparison to you charge! Empower your workforce to work securely from anywhere on any device. Been with three 7 years now, last 12 months they have become unreliable signalwise, and not as good value for money as before, and after a very poor customer service conversationthis evening and actually being insulted by the person I spoke too I ended up requesting a pac code and have just switched to vodafone via uswitch will give them a try instead.

Get a great deal from your current account with our range of exclusive offers. Not fault of the staff who are all personable and doing their jobs - they are just unable to deal with the issue.No manager ever calls back, and every email return is unable to assist despite every box being ticked.I'm beyond frustrated, and happy to put my name and number to this in the hope that someone from the company can actually resolve this. We'd like to help you with this, let us know more in detail on FB or Twitter @ThreeUKSupport page & we'll get to the bottom of this - Salman, We definitely don't want our customers to go through this hassle & we're sorry for any hassle caused to you, Greg. 2020 has been a transformative year, in ways we could never have imagined back in January. It’s very much a partnership. If you made your purchase over the phone or in store, you need to contact the Ombudsman using the contact details above. Learn more. Great! Instead they cancelled my direct debit (without explaining this to me or with my consent) 2months later my bill had increased by £5.

You should start to see a better service soon. Where do I find it? © Hutchison 3G UK Limited 2002 - Present.

Covid is not a plausible excuse.

Three customer service is an utter disgrace , I have spent weeks on hold being passed about , lied to and simply ignored. I don’t understand part of my bill,     2. What are shortcodes? Welcome to Three Bill Pay. Im Customer Service kommunizierst du mit dem Kunden vor allem auf drei Kanälen: E-Mail/Live-Chat; Telefon; FAQ; Die meiste Zeit deines Arbeitsalltags wirst du mit der Beantwortung von E-Mails verbringen. From help choosing the right device to getting it set up, we’re here to help.

How much will I be charged when I’m roaming? I’d like to know my balance. We're extremely disappointed to know this & do understand that you've not had the best experience. How much will it cost me to call another country?

Tick here if you're an existing Three customer. We always strive at giving the best customer experience & we'll ensure the feedback is passed across. I was exhausted by the lack of the above and by explaining the same thing over and over again. 28/29 Sir John Rogerson's Quay, Dublin 2. When's my payment due? Almost a year now since their network has been so congested, that every single customer in the UK has to put up with less than 1mbps 4G.

My bill was higher than I expected. Go with any other company but not three.co.ukI'm not a negative person and have never posted a bad review until now after 2 months of no resolution.David.

    1. Close Open navigation. Once we have verified your age, we will remove the filter. I kept getting calls from Three from a number that starts with 0800 that I owe the money etc. We would love to discuss your business needs and answer any questions you may have. Check the number and try again.

Would you like to top up? If we are unable to reach agreement within 8 weeks we will provide details of how to contact the Ombudsman.

Switch today and get all calls, all texts and All You Can Eat Data for just €12 a month.

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